Important Changes to the Way You Order Your Repeat Prescriptions

What is changing

The way repeat prescriptions are ordered is changing.  You will have to order your repeat prescriptions from your GP yourself.  This will only affect you if your medicines are ordered on your behalf by your pharmacy or a company. 

There are several different ways to order your repeat prescription.

  • Online via the link at the top of this page
  • Use the form below
  • At the surgery
  • Via post
  • Via app
  • Via pharmacy request

You may find that the easiest way to do this is to tear off the white slip on the right hand side of your prescription and drop it into your surgery.  We ask you only order medicine when needed.  Please check how many days’ medicine you have before ordering a new prescription.  Please don’t order until you have 7 to 10 days of medication left. 

It takes the surgery 2-3 working days to issue a prescription.

Why is this happening?

This is safer and more efficient.

This change will mean that your GP has a better ability to monitor and control what medicines you do and do not use.  This will help your discussions about choosing the right medication.  The change will also help address a serious safety concern.  Under the old system some patients found that they began to build up a stock of unused medicine, which had to be stored safely an used within date.  The new system will give you more control.

Finally, it is important that NHS money is used as efficiently as possible. We aim to save a large amount of money on unused medicines, money we will use to benefit the health of the people needing treatment on the NHS.

Requests for repeat prescriptions can also be made by using the internal postbox system located in reception or by writing to the surgery. Patients are requested to use the counterfoil which is the right hand half of the prescription to help reduce errors.

Please ensure that you order your prescription in good time. Once ordered, please allow at least 48 hours for the prescription to be prepared. We are closed on Saturday's, Sunday's and Bank Holidays.


Prescriptions can then be collected from reception, or sent to you if you have used a self-addressed envelope.  

We also have several local pharmacists who arrange to collect prescriptions from the surgery so that you can collect your medication directly from the pharmacy.

See reception for more details.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.