All GP and ANP appointment requests are reviewed by a GP through our online platform, Patchs. We aim to respond within 24 working hours.

Once you submit a request, it will be assessed by a GP who may contact you for further information if needed. After your request has been reviewed, an appointment will be arranged where appropriate. This may be scheduled by a member of our reception team or following a direct discussion with the GP.

This process applies to all GP / ANP appointment requests, including both URGENT and ROUTINE appointments.

All appointment requests should be submitted through Patchs where possible.

If you are unable to use Patchs or require assistance setting up an account, please contact the surgery on 01706 643183, where a member of our team will guide you through the process. You may also attend the surgery in person for support from our reception team.

Please note that Patchs remains the main route for requesting appointments. However, if you are genuinely unable to submit a Patchs request, you can still contact the practice directly for assistance.

The process for booking nurse appointments remains unchanged. However, we strongly encourage patients to submit a request through Patchs wherever possible.

Patients may still contact the surgery directly by telephone to arrange a nurse appointment at this time.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 11.30am.

Please note, do not request home visits via the website.

Would you like an appointment with a GP, Nurse, or Health Care Practitioner in the evening or at the weekend when we are closed?

If so, you can book your appointment now by contacting us through Patchs.

Access Services are an extension of our usual service, it is not a walk-in service, and you will need to make an appointment through the practice reception. The service gives you more flexibility in where, when and how you use local health services. It helps those who struggle to get to the doctors during the week because of work and family commitments.

Please note that whilst you may not get to see your own doctor during these hours, and it may not be at your own practice location, the GP or Nurse you see will have access to your medical record, subject to your consent.

APPOINTMENTS ARE AVAILABLE:

Monday to Friday - Daytime & Evenings
Saturday and Sunday - Daytime
Bank Holidays – Daytime

APPOINTMENT TYPES:

Face to Face – You will see a clinician in person and be required to go to the service location

Telephone Consultation – You will be called by one of our clinicians during your appointment time. This will be from a withheld number and you will not be required to go to the service location unless offered at the time

If you can't keep an appointment, please cancel it as soon as possible.

Below are the ways in which you can cancel your appointment:

• If you booked using the NHS app you can cancel your appointment via the app too

• Reply CANCEL to your appointment reminder

• Phone the surgery on 01706 643183 between 8am and 6.30pm, Monday to Friday and press Option 6 to cancel your appointment

The surgery has a system where we monitor patients who fail to attend their appointments. If patients book appointments and continually fail to attend them without informing the surgery, letters will be sent to those patients and this may result in the practice asking them to register elsewhere

By submitting a Patchs request, it will help the GP assess your needs more effectively and ensure you receive the most appropriate care.  They will use this information to choose the best way to help you.  We may offer you a consultation:

• By phone
• Face to face at the surgery
• By text or email
• On a video call

Please include the following in your Patchs request:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.  Please note it is not always possible for you to see the doctor of your choice especially if your appointment is booked at short notice.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

You can now register to receive information by text message on your phone regarding your health care.Please note we do not send any text messages to remind you of your appointments. 

The practice gained the status of a teaching practice - responsible for training new general practitioners - in August 2004. There is a possibility that you may be offered an appointment with a trainee but you will be asked to consent to this first.

Trainee general practitioners in the UK are required to have spent a minimum of 2 and half years in accredited hospital training posts. This follows on from their 5 or 6 years training as medical students. On completion of their hospital posts they are required to finish their training in accredited training practices such as Mark Street Surgery.

During their attachment to the practice they are supervised and assessed. On successful completion of vigorous assessments (which includes written and oral exams, video analysis and other work based assessments) they are finally allowed to practice as independent GPs.