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Welcome to Mark Street Surgery Website

Mark Street Surgery in Rochdale aims to provide high quality primary care to our whole population by putting our patients at the centre of what we do. 

Our doctors, nurses and all our other staff are dedicated to offering a professional, caring and multidisciplinary service.

This surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Disabled access to the surgery is via the front doors and there is a disabled WC available at ground floor level.

Post pandemic practice news.

During the pandemic we had to make changes according to NHS guidance and we therefore offered appointments mainly by telephone in the first instance. We also asked patients to wear masks when attending in person. 

As things have started to improve and the vaccination roll out has successfully reduced risks, we are now offering our patients a choice of face to face or telephone appointments. 

All our patient facing staff will continue to be required to wear face masks but we are no longer requiring patients to do so, unless they are seeing a member of staff with a clinical vulnerability (this will be made clear when booking such appointments). 

We are enourmously grateful to our patients for their understanding and patience during the last 2 years. It has been a very difficult time and we are hopeful that services will be much more like normal now. 

With this in mind we are particularly keen to update any chronic disease issues that you have such as Asthma, COPD, Diabetes, Hypertension, Heart disease etc so please contact us on the dedicated number to book an appointment if you are overdue. (01706-524344)

We are also very keen to improve access to appointments as we know from feedback how difficult and frustrating this can be. We have recently added 100 Doctor appointments per week and we are in the process of obtaining additional "Network" staff for such things as Muskuloskeletal issues, mental health issues, help with prescription management, and acute presentations via community paediatric nurses and paramedics. We are in the process of discussing with our Patient Participation Group how IT may solve some of the access problems and we have recently introduced an online platform called Patchs to help with both clinical and none clinical issues. Please give this a try as it means you will not have to wait on the phone line.

We have also just employed a new additional role called a "care co-ordinator" who will help us to organise the running of clinics and help to get the right care to the right patient and we are in the process of welcoming our new practice nurse (Lauren) to the surgery and a new GP (Dr Saleem) who will also be bringing medical students to the practice for the first time. 

Finally we would like to ask if you could help us by giving us feedback via the friends and family questionnaire below. We take your feedback very seriously and welcome constructive ideas on how we might improve the service. The Patient Participation Group is always happy to receive new applications too. 

Mark Street Surgery July 2022. 

 

 

 

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NHS Friends and Family

A Polite Request. March 2022.

Unfortunately, like other parts of the NHS, we are experiencing a significant rise in violent and aggressive acts towards our staff. We completely understand that it can bedifficult to get appointments and can be frustrating to have to wait for treatment. 

The vast majority of our patients are tolerant of the difficulties faced in accessing healthcare and we are trying our very best to provide a service with the resources we have to help all our patients with their primary care needs. We are thankful to you for working with us and understand the fear, stress and anxiety that goes with being unwell. 

Mark Street Surgery have issued 14 warning letters to patients and removed 6 patients off the practice list in the last 8 months due to aggressive, violent, or threatening behaviour towards the staff.

Mark Street Surgery promotes the NHS Zero Tolerance policy towards this sort of behaviour, in which NHS staff should be able to come to work without fear of violence, abuse or harassment.

We respectfully remind patients that very often staff can be confronted with several different, and sometimes very difficult tasks and situations so we ask that you allow them to do their job without being sworn at, shouted at, threatened with violence, or have any other inappropriate behaviour directed towards them.

We would like to emphasise that we know this polite notice is not aimed at the vast majority of patients and we again thank you for your continuing support. 

The Mark Street Surgery Team.