Patient Participation Group

At present we have 14 members of the PPG (9 female, 5 male). We will be holding regular meetings every 6 months.  We are always looking to recruit new members.  Please click here for more information: PPG leaflet

Action Plan :

Online patient access

There is a national push to encourage patients to access appointments and prescriptions on line.  This will allow greater access to primary care services.  The PPG is keen to support the practice in this endeavour. The practice will be liaising with the online access service provider to enable patients to book complex nurse appointments, thus increasing the range of services available online. 

The PPG will also support the practice with community training to empower older people to use information technology. 

Closed Facebook page for PPG members

In order to facilitate a virtual PPG for those unable to attend meetings, the practice will create a closed Facebook page.  This is currently under development.

PPG MISSION STATEMENT

The Group agreed on this mission statement:

CCC -  Care, Communicate and Collaborate

Reports
Click on the links below to read a selection of our PPG meeting minutes and action plans: Minutes 
october 2012 minutes
 
december 2012 minutes

february 2013 minutes

april 2013 minutes

july 2013 minutes

september 2013 minutes

march 2013/2014 action plans

march 2014 minutes
 
newsletter january 2104

September 2018 minutes

MARK STREET SURGERY

NOTICE TO PATIENT’S

The staff at Mark Street Surgery feel that it is very important that we listen to our patients and act on what they tell us. In order to achieve this the surgery has set up a Patient Participation Group and is actively looking for patients who wish to be involved in this group/process.

The group is set up as a forum to discuss the views of patients to ensure that your experiences are taken into account whan planning the range and quality of the services we offer now, and in the future.

We understand that not everyone can attend the group meetings due to family or work commitments etc, but if you do wish to be a part of the group then you can email, fax or write to us with any suggestions you have that may improve the surgery and the services we offer. Alternatively, there is a Patient Participation suggestion box located at the front desk in surgery wher you can simply post your suggestions. All suggestions received will be looked at by the Practice Manager and discussed at a future Practice meeting.

If you are interested in joining this group please provide the following details:

1.    Name

2.   Address

3.    Contact number

4.  Email address (if applicable)

PPG Question

2013-2014 patient participation local report