Patient Participation Group

Noticeboard

PRACTICE NEWS

“If you have any communication/information needs relating to disability, impairment or sensory loss that you want us to know about, please speak to our reception team so we can record your preferred method of contact and ensure you can receive your health information in a format you can understand, for example large print.”

We are now providing an electronic prescribing service. If you nominate a preferred local pharmacy we can send your prescriptions directly to them electronically. The advantage of this service is that you will not have to collect the prescription from the surgery, simply collect the medication from your pharmacy. If you are interested, please go to your preferred pharmacy and they can arrange.

We now have an on-line service for making appointments and ordering prescriptions at the surgery. If you are interested in this service and have not already registered, please speak to the receptionists.

PATIENT PARTICIPATION GROUP

This group is made up of patient representatives, general practitioners and management staff. The group has now met three times and are in the process of discussing the views put forward from the questionnaires at the PPG meetings to come up with an action plans.

PATIENT NHS CHECKS

You may be entitled to an NHS Health Check please check with Reception.

This involves an appointment with the Practice Nurse who will record medical details, check height, weight, blood pressure and relevant blood tests. She will then review your case following the results.

Patient Participation Group

Reports

Notice to Patients

2013/2014 PPG local report

Patient Participation Group

At present we have 14 members of the PPG (9 female, 5 male). We will be holding regular meetings every 6 months.

Action Plan :

Online patient access

There is a national push to encourage patients to access appointments and prescriptions on line. This will allow greater access to primary care services. The PPG is keen to support the practice in this endeavour. The practice will be liaising with the online access service provider to enable patients to book complex nurse appointments, thus increasing the range of services available online.

The PPG will also support the practice with community training to empower older people to use information technology.

Closed Facebook page for PPG members

In order to facilitate a virtual PPG for those unable to attend meetings, the practice will create a closed Facebook page. This is currently under development.

PPG MISSION STATEMENT

The Group agreed on this mission statement:

CCC - Care, Communicate and Collaborate

Reports
Click on the links below to read a selection of our PPG meeting minutes and action plans: Minutes
october 2012 minutes

december 2012 minutes

february 2013 minutes

april 2013 minutes

july 2013 minutes

september 2013 minutes

march 2013/2014 action plans

march 2014 minutes

newsletter january 2104

September 2018 minutes

MARK STREET SURGERY

NOTICE TO PATIENT’S

The staff at Mark Street Surgery feel that it is very important that we listen to our patients and act on what they tell us. In order to achieve this the surgery has set up a Patient Participation Group and is actively looking for patients who wish to be involved in this group/process.

The group is set up as a forum to discuss the views of patients to ensure that your experiences are taken into account whan planning the range and quality of the services we offer now, and in the future.

We understand that not everyone can attend the group meetings due to family or work commitments etc, but if you do wish to be a part of the group then you can email, fax or write to us with any suggestions you have that may improve the surgery and the services we offer. Alternatively, there is a Patient Participation suggestion box located at the front desk in surgery wher you can simply post your suggestions. All suggestions received will be looked at by the Practice Manager and discussed at a future Practice meeting.

If you are interested in joining this group please provide the following details:

1. Name

2. Address

3. Contact number

4. Email address (if applicable)

PPG Question

2013-2014 patient participation local report