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Practice Policies

Confidentiality

ConfidentialityWe ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act 1998. The practice will ensure that patient confidentiality is maintained at all times by members of the practice team. Prescriptions and some of the consultation records are run purely on computer. This enables us to analyse various aspects of health care and to produce an annual practice report.


Access to Records

You have the right of access to your own medical records subject to limitations within the law. The practice complies with the Data Protection Act 1998 and Access to Medical Records Act.  No information will be released without patient consent unless the practice are legally obliged to do so.  All our staff are trained in information security and confidentiality.  Private health information will not be disclosed to family, friends or colleagues unless we have your written consent.  Additionally medical information requested by other sources, ie insurance companies, solicitors or employers will not be provided without the patient's written consent. 

If you wish to access your own records there may be a charge for this service, which would cover any administrative fees.  Please see the practice manager for details.


Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. This is a guide to the classes of information the practice intends to routinely make available. This scheme is available from the practice manager.


Staff Protection

A zero tolerance policy towards violent, threatening or abusive behavious is now in place throughout the NHS.

The staff in this practice have the right to do their owrk in an environment free from violent, threatening and abusive behaviour and everything will be done to protect that right. Any such behaviour will not be tolerated in this practice. If you do not respect the rights of our stadd we may choose to inform the police and make arrangements for you to be removed from our medical list.

Suggestions & Complaints

Should you at any time feel dissatisfied with the service provided we would hope that you would bring this to our attention. This can be done informally by approaching a member of staff or one of our doctors. A formal complaints procedure is also in place at the practice and is accessed by contacting our practice manager either by telephone or letter.



 
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