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Noticeboard

PRACTICE NEWS

“If you have any communication/information needs relating to disability, impairment or sensory loss that you want us to know about, please speak to our reception team so we can record your preferred method of contact and ensure you can receive your health information in a format you can understand, for example large print.”

 

 We are now providing an electronic prescribing service.  If you nominate a preferred local pharmacy we can send your prescriptions directly to them electronically.  The advantage of this service is that you will not have to collect the prescription from the surgery, simply collect the medication from your pharmacy.  If you are interested, please go to your preferred pharmacy and they can arrange.

 

We now have an on-line service for making appointments and ordering prescriptions at the surgery.  If you are interested in this service and have not already registered, please speak to the receptionists.

 

PATIENT PARTICIPATION GROUP

This group is made up of patient representatives, general practitioners and management staff.  The group has now met three times and are in the process of discussing the views put forward from the questionnaires at the PPG meetings to come up with an action plans.

PATIENT NHS CHECKS

You may be entitled to an NHS Health Check please check with Reception.

This involves an appointment with the Practice Nurse who will record medical details, check height, weight, blood pressure and relevant blood tests.  She will then review your case following the results.

Complaints & Surgery Feedback

Here at Mark Street Surgery we welcome any comments that you wish to make. 

Comments

Our aim is to provide patients with high quality care whilst also being friendly and efficient.  Our Practice Manager, can be contacted if you wish to discuss non-medical aspects of your care or any administrative issues. 

We also have a suggestion box in reception for any comments you wish to make. 

The Practice has a Complaints Procedure which aims to deal with any concerns you have efficiently.  Whilst we hope that any concerns can be dealt with by the person concerned as soon as they arise, occasionally you may not feel that this is the case and may wish to make a complaint.  Please ask for a copy of the complaints procedure at reception or click on the link for more information

Complaints Procedure

You can provide a review of the surgery at the NHS Choices website by following the link below.

NHS Choices - Mark Street Surgery



 
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