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Noticeboard

PRACTICE NEWS

Please note: If you have any communication needs and wish to access information in a different format please notify a member of Reception.

 

 We are now providing an electronic prescribing service.  If you nominate a preferred local pharmacy we can send your prescriptions directly to them electronically.  The advantage of this service is that you will not have to collect the prescription from the surgery, simply collect the medication from your pharmacy.  If you are interested, please go to your preferred pharmacy and they can arrange.

 

We now have an on-line service for making appointments and ordering prescriptions at the surgery.  If you are interested in this service and have not already registered, please speak to the receptionists.

 

PATIENT PARTICIPATION GROUP

This group is made up of patient representatives, general practitioners and management staff.  The group has now met three times and are in the process of discussing the views put forward from the questionnaires at the PPG meetings to come up with an action plans.

PATIENT NHS CHECKS

You may be entitled to an NHS Health Check please check with Reception.

This involves an appointment with the Practice Nurse who will record medical details, check height, weight, blood pressure and relevant blood tests.  She will then review your case following the results.

Practice Policies

Confidentiality

ConfidentialityWe ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act 1998. The practice will ensure that patient confidentiality is maintained at all times by members of the practice team. Prescriptions and some of the consultation records are run purely on computer. This enables us to analyse various aspects of health care and to produce an annual practice report.


Access to Records

You have the right of access to your own medical records subject to limitations within the law. The practice complies with the Data Protection Act 1998 and Access to Medical Records Act.  No information will be released without patient consent unless the practice are legally obliged to do so.  All our staff are trained in information security and confidentiality.  Private health information will not be disclosed to family, friends or colleagues unless we have your written consent.  Additionally medical information requested by other sources, ie insurance companies, solicitors or employers will not be provided without the patient's written consent. 

If you wish to access your own records there may be a charge for this service, which would cover any administrative fees.  Please see the practice manager for details.


Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. This is a guide to the classes of information the practice intends to routinely make available. This scheme is available from the practice manager.


Staff Protection

A zero tolerance policy towards violent, threatening or abusive behavious is now in place throughout the NHS.

The staff in this practice have the right to do their owrk in an environment free from violent, threatening and abusive behaviour and everything will be done to protect that right. Any such behaviour will not be tolerated in this practice. If you do not respect the rights of our stadd we may choose to inform the police and make arrangements for you to be removed from our medical list.

Suggestions & Complaints

Should you at any time feel dissatisfied with the service provided we would hope that you would bring this to our attention. This can be done informally by approaching a member of staff or one of our doctors. A formal complaints procedure is also in place at the practice and is accessed by contacting our practice manager either by telephone or letter.



 
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