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Noticeboard

PRACTICE NEWS

“If you have any communication/information needs relating to disability, impairment or sensory loss that you want us to know about, please speak to our reception team so we can record your preferred method of contact and ensure you can receive your health information in a format you can understand, for example large print.”

 

 We are now providing an electronic prescribing service.  If you nominate a preferred local pharmacy we can send your prescriptions directly to them electronically.  The advantage of this service is that you will not have to collect the prescription from the surgery, simply collect the medication from your pharmacy.  If you are interested, please go to your preferred pharmacy and they can arrange.

 

We now have an on-line service for making appointments and ordering prescriptions at the surgery.  If you are interested in this service and have not already registered, please speak to the receptionists.

 

PATIENT PARTICIPATION GROUP

This group is made up of patient representatives, general practitioners and management staff.  The group has now met three times and are in the process of discussing the views put forward from the questionnaires at the PPG meetings to come up with an action plans.

PATIENT NHS CHECKS

You may be entitled to an NHS Health Check please check with Reception.

This involves an appointment with the Practice Nurse who will record medical details, check height, weight, blood pressure and relevant blood tests.  She will then review your case following the results.

Care Navigation

NEW SYSTEM OF CARE NAVIGATION

  • CARE NAVIGATION

It is not always necessary to see a GP. A nurse practitioner, practice nurse, health care assistant or practice pharmacist, or another service such as an Optician or Community Pharmacy, may be more appropriate and for this reason our receptionists have now been trained  to cover a more diverse role and will now be working in the practice as Care Navigators.  This is a role that is being introduced in ALL practices across Heywood, Middleton and Rochdale.

The purpose of this role is to advise patients and carers about the sources of help and advice which are most relevant to their need. Active signposting is NOT a clinical consultation and it is not to make a diagnosis or plan treatment.

This new approach is not about denying our patients an appointment but actually using signposting for precisely the opposite motive – to make it easier for patients who need to see a GP to get an appointment, while shortening the time it takes to connect patients with the most appropriate person.

To help you make the appointment, the Care Navigator will need to know a little about why you need an appointment and so will ask you some very brief questions. This is because the Care Navigators have a number of alternative types of appointments available to them, and they need to offer you the most appropriate appointment to deal with your problem.  The most appropriate appointment may be with your GP for example, or perhaps with another member of the practice team

 

Requests for Urgent Same Day Appointments

All Practices in Heywood, Middleton and Rochdale now operate a system of triage for all urgent same day requests.

The aim is to provide the most appropriate appointment, more convenient access, more efficient use of time for GPs and patients by ensuring that patients see the the right professional for their needs. This helps to ensure routine appointments remain available for patients with chronic complex illnesses.

Please note that we will still be operating the same system for pre bookable routine appointments and these can be made in advance.

We continue to encourage patients to register to use our on line services for booking appointments and requesting repeat prescriptions.

We very much hope that this system will make the best use of the services available both at the practice and in the wider community, and by doing so indirectly increase the number of available GP appointments, so that you can more easily secure this when necessary.



 
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